FREQUENTLY ASKED QUESTIONS
Yes! Of course! What you see is what you get. There can be variations in certain colours of natural stone tiles etc but we do our best to show you exactly what you are getting.
You will be notified by email on any purchases made through builditsmart.co.uk. So please check your junk folder before emailing us, if you don’t see an email notification in your in box.
For all returns please contact us first as we are a shopping Mall for these fantastic products and we don’t always directly deal with returns. Returns will be dealt with buy the particular vendor of the item your purchased.
We do have a strict no return policy on items you have had installed unless the item has a technical or mechanical issue in this case we apologise for any inconvenience coursed and will set about getting you a new one once you have contacted us to explain what it is you feel is wrong with the product.
That depends totally on the vendor of the product. We only want to showcase great products and if we feel a vendors product meets that criteria then of course we will contact them to restock the item.
Currently only the UK, but we plan on making our vendors products available worldwide.
Any contact you make with the tradesmen we have displayed on the site is between you and the tradesman involved. If you cannot contact the tradesman or are waiting on a reply we would suggest either emailing them via the information given on there profile or as a last resort contact another tradesman.