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1. Introduction

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These Terms and Conditions govern your use of the Build It Smart website (builditsmart.co.uk) and any purchases made through it. By accessing this website and placing an order, you agree to be bound by these terms. Build It Smart is operated from the United Kingdom.

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2. Definitions

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“We”, “Us”, “Our” refers to Build It Smart (builditsmart.co.uk).
n“You”, “Your” refers to the customer or user of our website.
n“Products” refers to any goods listed for sale on our website.
n“Website” refers to builditsmart.co.uk.

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3. Eligibility

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You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you are legally capable of entering into binding contracts.

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4. Products and Pricing

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All prices on our website are displayed in British Pounds Sterling (GBP) and include VAT where applicable. We make every effort to ensure pricing is accurate; however, errors may occur. If we discover a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order. We reserve the right to modify prices at any time without prior notice. Product descriptions and images are provided for illustrative purposes and may vary slightly from the actual product.

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5. Orders and Payment

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When you place an order, you are making an offer to purchase goods. We reserve the right to accept or decline your order. An order confirmation email does not constitute acceptance — acceptance occurs when we dispatch your goods. Payment is taken at the time of order. We accept payment via PayPal and major credit/debit cards. All transactions are processed securely.

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6. Delivery

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We offer free UK delivery on all orders. Estimated delivery times are provided as a guide only and are not guaranteed. Standard UK delivery typically takes 5-15 business days depending on the product and supplier. We are not responsible for delays caused by courier services, customs, or events beyond our control. Risk of loss and damage passes to you upon delivery. If your order has not arrived within 30 days, please contact us.

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7. Returns and Refunds

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Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, you must inform us of your decision by email or through our contact page. You must return the goods within 14 days of notifying us of cancellation. Items must be unused, in their original packaging, and in a resaleable condition. Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect. Refunds will be processed within 14 days of receiving the returned goods. Please see our full Refund & Returns Policy for more details.

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8. Faulty or Damaged Goods

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If you receive a faulty, damaged, or incorrect product, please contact us within 48 hours of delivery with photos of the issue. Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement for faulty goods within 30 days of purchase. We will cover return shipping costs for faulty or incorrectly sent items.

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9. Intellectual Property

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All content on this website, including text, images, logos, and design, is the property of Build It Smart or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

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10. Limitation of Liability

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To the fullest extent permitted by law, Build It Smart shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid by you for the relevant order. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

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11. Privacy

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Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.

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12. Third-Party Links

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Our website may contain links to external websites. We are not responsible for the content, privacy practices, or availability of these third-party sites.

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13. Force Majeure

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We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or supply chain disruptions.

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14. Governing Law

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These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Changes to Terms

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We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of the revised terms.

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16. Contact Us

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If you have any questions about these Terms and Conditions, please contact us at:
nEmail: info@builditsmart.co.uk
nWebsite: Contact Page

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Last updated: April 2026

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