Frequently Asked Questions

How do I place an order?

Simply browse our categories, add items to your basket, and proceed to checkout. You can pay securely with credit/debit card via Stripe or through PayPal. We accept all major payment methods.

What are your delivery times?

We offer Free Shipping on qualifying UK orders. Standard UK delivery is typically 3-7 working days depending on the product and supplier. Some items may arrive sooner. You’ll receive tracking information once your order is dispatched.

Can I track my order?

Yes! Once your order has been dispatched, you’ll receive a confirmation email with tracking details. You can also check your order status anytime by logging into your account and visiting My Orders.

What is your returns policy?

We offer a 30-day returns policy on most items. Products must be unused and in their original packaging. For full details, please see our Refund & Returns Policy.

Do you ship internationally?

Yes, we ship worldwide. International shipping is available at a flat rate of £14.99. Delivery times for international orders typically range from 7-21 working days depending on the destination.

Are your prices inclusive of VAT?

Yes, all prices displayed on our website include UK VAT at 20%. The price you see is the price you pay — no hidden extras at checkout.

How do I contact customer support?

You can reach us through our Contact Us page, by email at info@builditsmart.co.uk, or for urgent queries at help@builditsmart.co.uk.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and process all payments through Stripe and PayPal — two of the most trusted payment providers in the world. We never store your card details on our servers.

Can I change or cancel my order?

If your order hasn’t been dispatched yet, please contact us immediately and we’ll do our best to help. Once dispatched, you’ll need to wait for delivery and then follow our returns process.

Do you offer wholesale or bulk pricing?

If you’re interested in bulk orders or partnership opportunities, please visit our Work With Us page or contact us directly.